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Knowledgebase: ProZone
Accessing your ProZone - Installing Citrix Receiver/Workspace
Posted by Dan Shelton, Last modified by Dan Shelton on Mar 16 2022 01:44 PM

To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.


Windows Computers please Download and install the following:

Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html 

Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe  


For MAC Computers please download and install the following:

For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:

Mac OS 10.12 and earlier

For MAC Computers with OS versions 10.13 and 10.14 navigate to:

Citrix for Mac OS 10.13 and 10.14


For macOS 10.15 and Newer navigate to:

Mac OS 10.15 and newer

Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either:  https://login.procirrus.com  OR  https://myportal.procirrus.com  

 

Installing on Windows Desktops

When prompted save the "CitrixReceiver.exe" download.

Find the file from your web download folder and launch it.

 

Start the installation in the Welcome to Citrix Receiver dialog box.

 

Accept the license agreement and click "Next".

 

For security reasons, do not enable single sign-on.  Just click "Install".

 

Then click "Finish".

 


Logging in to your Applications

Open your browser and navigate to your normal login site.

  1. If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
  2. If you don’t use multifactor just navigate to https://login.procirrus.com


Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.


Other Common Steps

1.  Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica.  Just click Open

2.  Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK



3.  Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”




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