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COVID 19 Related Ticket Volumes and Remote Access
Posted by Dan Shelton on Mar 16 2020 08:12 AM
As we expected, many firms have decided to disperse and work remotely. Due to this, we have seen a very large spike in tickets caused by users having issues at their remote locations and non-managed computers.
Though ProCirrus does not expressly support un-managed computers or environments (i.e. home), we are trying to help every user we can during this challenging event. We are actively triaging support requests by criticality.