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News
THANKSGIVING SUPPORT COVERAGE
Posted by Dan Shelton on Nov 21 05:24 AM
ProCirrus support will be closed on 11/22 and 11/23 , as our associates will be overeating with their families. Our on-call support will be available for critical issues. If you experience a critical support issue please request support through the ticket system at support.procirrus.com or via our answering service from our support line at 866.597.1775.
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NON-OUTAGE UPDATE Sunday, November 18, 2018
Posted by Dan Shelton on Nov 15 08:45 AM
Applies to:  All ProZone Users On Sunday, November 18, 2018 at 10AM Pacific time we will be performing a datacenter update for security and performance patches. This update will not require a downtime. Users who are logged in during this window, may notice very short disconnections from the ProZone but all user sessions should persist. If you are working during this window, we do not expect your sessions to end but please save regularly in the unlikely event your session
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Firefox Update Issues with Launching Applications (11/2/2018)
Posted by Dan Shelton on Nov 02 05:30 AM
A recent Firefox update is causing issues with launching applications in the ProZone. If you have issues with your applications when logging into the ProZone please follow these steps: On the top right of your ProZone, click the down arrow next to your name and select “Change Citrix Receiver”  Then click the blue “Detect Receiver” button In the "Launch Application" window, click the check box “Remember my choice for Receiver Links.” And click
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Updated Support Site
Posted by Dan Shelton on Mar 08 05:57 AM
We have updated our support site and you may notice a slightly different look and feel.  Most of the upgrades are internal but now you can copy and paste images into the tickets directly!
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