News
May
12
Chrome Update Issue
Posted by Dan Shelton on May 12 05:27 AM

ISSUE:   CHROME UPDATE CAUSES PROZONE ISSUES.   PLEASE USE FIREFOX


WHO:    This message is being sent to all ProCirrus users and affects ProZone Users.

 
WHAT:    The Chrome browser recently updated and is causing issues for ProZone Users.  We have installed the FireFox browser as an alternative on managed computers. We are also adding an additional ProZone link that uses the Firefox browser to provide another ProZone option to Chrome.



You should see (2) two shortcuts on desktops managed by ProCirrus.

(A)    “ProZone Desktop” uses Chrome to access the ProZone.


(B)    “ProZone Firefox” uses Firefox browser to access the ProZone.

 

 

You may use either shortcut to access the ProZone but due to persistent issues with Chrome recommend you begin using Firefox.
    

WHAT TO DO:    If you are having the issue launching applications in Chrome you can:

1)    Try the new ProZone FireFox shortcut.
2)    If you don’t have the shortcut, you can install Firefox
a.    If Firefox is not available on your workstation and you have admin rights you can download it at https://www.mozilla.org
b.    Once downloaded, navigate to https://login.procirrus.com/ and follow the Citrix installation prompts
3)    OR you can reach out to support and we can help either via another browser or with the Citrix Receiver application

QUESTIONS?    Please contact support@procirrus.com with any questions.


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Mar
12
ProZone Update
Posted by Dan Shelton on Mar 12 07:26 AM

The ProZone was updated overnight on Friday the 11th of March.

If you have issues logging in,  please refresh your browser cache as your local browser may have stored the old pages.  Generally F5 works on all browsers or follow your browsers instructions.

Chrome users: 

1) Go to Options > Settings > Scroll down to Advanced Settings > Scroll down to Reset Settings and reset the Chrome settings.

2) Restart Chrome

3) When prompted, install the Receiver

4) Log in as usual

Thank you.

 

 


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Aug
26
New Billing Interface
Posted by Dan Shelton on Aug 26 09:52 AM

New invoice and payment portal

Effective 8/26/2015 ProCirrus will be sending a new email invoice template for all electronic invoices.  This invoice will include the invoice PDF as well as a new payment button that will take you to a secure payment portal that will allow you to view your PDF and pay it online. 

Client account's payable associates may want to review the knowledgebase article:  Billing and Payments

 

Thank you for trusing ProCirrus Technologies for your IT needs!


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Aug
15
New ProZone
Posted by Dan Shelton on Aug 15 06:53 AM

Welcome to the new and improved ProZone!

This update brings several systematic improvements as well as a new look and feel.

Be sure to review the knowledgebase article called Accessing your ProZone if you have any questions.  Of course, if you need help just let us know.

 

Thank you for trusing ProCirrus Technologies for your IT needs!

 


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Apr
18
Support Site Update
Posted by Dan Shelton on Apr 18 05:30 AM

Welcome to the updated support site!

 

Along with the changes to the look and feel of the site, we have added a News feature where we will be publishing more information from time to time.  Be sure to register for news alerts...

 

Over the next few weeks we will be updating and adding to our knowledgebase articles.  Some content will only be available for registered users and all ProCirrus users are registered automatically.  You may log in via the Login Tab at the top left.

 

Thank you for trusting ProCirrus with your IT needs!


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