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News
Critical Firefox Update
Posted by Dan Shelton on Jan 14 2020 10:11 AM
IMPORTANT WE WILL BE UPDATING FIREFOX ON ALL PROZONE ACCOUNT AND MANAGED COMPUTERS ON THE EVENING OF THURSDAY 1/16/2020 Firefox does not migrate your favorite items, passwords or any other customizations during this upgrade. The only way to keep your Firefox customizations with Firefox is to create a sync account. This is not a requirement, however if you do not create a Firefox Sync account, this update will permanently remove all of your stored custom
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No current news
Posted by Dan Shelton on Dec 02 2019 01:22 PM
Hi All! We have no current news or scheduled maintenance windows in the near future.  Thank you!
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Thanksgiving Support Coverage November 28 2019
Posted by Dan Shelton on Nov 25 2019 05:42 AM
ProCirrus support will be closed on 11/28/2019 as our associates will be overeating with their families.   Our on-call support will be available for critical issues. If you experience a critical support issue please request support through the ticket system at support.procirrus.com or via our answering service from our support line at 866.597.1775. We hope you have a wonderful, safe and guilt free  Thanksgiving Holiday!
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We have received a warning from Citrix (ProZone Software) that users should not upgrade their Mac OS past version 10.14 – Mojave as the Catalina version (10.15) will disrupt the Citrix connectivity. Mac upgrades (Apple iOS) are notoriously disruptive to 3rd party software and can take weeks to correct issues that arise. Unless there is a significant security vulnerability we do not recommend upgrading to the latest version of MAC OS until it has been validated by Citrix.
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Regular Scheduled Maintenence
Posted by Dan Shelton on Sep 20 2019 07:16 AM
This is a reminder of our weekly server maintenance window that occurs every Friday at 11PM through 3AM Saturday morning (based on client server time zone.) This is a rolling update so most servers will be available during the majority of the maintenance window or may not require updates. HOWEVER If you are logged into a server during the update window you may be disconnected and lose any unsaved work without warning. If you must work during this window
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