Knowledgebase: ProZone

Accessing your ProZone - Installing Citrix Workspace
To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Workspace for your device.

Windows Computers, please Download and install the following:

Windows 10 and 11:
https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-windows-ltsr/workspace-app-for-windows-LTSR-CU4.html

For MAC Computers please download and install the following:

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

MAC Computers installation instructions:

 https://www.citrix.com/content/dam/citrix/en_us/documents/guide/welcome-to-a-better-way-to-work-mac.pdf

Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is: 

https://myportal.procirrus.com  

Installing on Windows Desktops

From the link provided above for Windows 10 and 11 will navigate you to the Citrix Website where you will download the software to your machine.

Once you have downloaded the software, locate the file CitrixWorkspaceApp.exe and run it.

Grant administrative rights if prompted:

Start the installation in the Welcome to Citrix Workspace dialog box.

Accept the license agreement and click "Next".

For security reasons, do not enable single sign-on.  Just click "Install".

IMPORTANT: Leave the option "Enable app protection" unchecked, and click "Install":

The installation will start and might take some minutes.

Once done, you will see a window "Installation successful". “Click Finish”

Logging in to your Applications

Open your web browser and navigate to https://myportal.procirrus.com

Then log in with your normal credentials. Depending on the browser and computer, the first launch of an application may result in other steps. See common other steps below.

Automatically Open ICA Files

When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an ".ica" file shows in the download bar on the bottom left please follow these steps to automatically open said file: 

ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.

Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers. 

Internet Explorer: 

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. You will receive a notification on the bottom of the browser to "Open, Save, Cancel" 
4. Select Save.
5. The download bar will now show to "Open, Open Folder, View Downloads",
6. Select the drop-down list next to "Open" and select "Open With"
7. Find and select "Connection Manager" 

Google Chrome:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Chrome will prompt a dialog box to save the '".ica" file
4. Hit save to save it in the "Downloads folder"
5. On the bottom left you will see the file, click the "^" which is the drop-down list for the file in the download bar and select "Always Open Files of This Type"

Note: If Chrome doesn't show "Always Open Files of This Type" in the download banner then we may use the following policies as document in Chrome policies: 

AutoOpenFileTypes: https://chromeenterprise.google/policies/#AutoOpenFileTypes 
AutoOpenAllowedForURLs: https://chromeenterprise.google/policies/#AutoOpenAllowedForURLs


Firefox:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Firefox will prompt you with a dialog box to save the '".ica" file
4. Select "Do this automatically for files like this from now on" 
5. Select "Open With" and click "Browse"
6. Select "Connection Manager" 

Edge Browser:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Edge automatically saves the file to the downloads folder by default
4. Go to the downloads folder and right click on the file, select "Open with" and then select "Citrix Connection Manager" in the list.