News
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Thanksgiving Support Coverage November 28 2019
Posted by Dan Shelton on Nov 25 2019 05:42 AM |
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ProCirrus support will be closed on 11/28/2019 as our associates will be overeating with their families. Our on-call support will be available for critical issues. If you experience a critical support issue please request support through the ticket system at support.procirrus.com or via our answering service from our support line at 866.597.1775. We hope you have a wonderful, safe and guilt free Thanksgiving Holiday!
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ProZone users should not upgrade their Mac OS past 10.14-Mojave until notified
Posted by Dan Shelton on Oct 10 2019 07:39 AM |
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We have received a warning from Citrix (ProZone Software) that users should not upgrade their Mac OS past version 10.14 – Mojave as the Catalina version (10.15) will disrupt the Citrix connectivity. Mac upgrades (Apple iOS) are notoriously disruptive to 3rd party software and can take weeks to correct issues that arise. Unless there is a significant security vulnerability we do not recommend upgrading to the latest version of MAC OS until it has been validated by Citrix.
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Regular Scheduled Maintenence
Posted by Dan Shelton on Sep 20 2019 07:16 AM |
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This is a reminder of our weekly server maintenance window that occurs every Friday at 11PM through 3AM Saturday morning (based on client server time zone.) This is a rolling update so most servers will be available during the majority of the maintenance window or may not require updates. HOWEVER If you are logged into a server during the update window you may be disconnected and lose any unsaved work without warning. If you must work during this window
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Support coverage for the Labor Day 2019
Posted by Dan Shelton on Aug 28 2019 08:06 AM |
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The ProCirrus support team will be enjoying the holiday weekend with their families. Our on-call support will be available for critical issues throughout the weekend. If you experience a critical support issue please request support through the ticket system at support.procirrus.com or via our answering service from our support line at 866.597.1775.
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ProZone users should not upgrade their Mac OS past 10.14-Mojave until notified
Posted by Dan Shelton on Aug 01 2019 07:02 AM |
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We have received a warning from Citrix (ProZone Software) that users should not upgrade their Mac OS past version 10.14 – Mojave as the Catalina version (10.15) will disrupt the Citrix connectivity. Mac upgrades (Apple iOS) are notoriously disruptive to 3rd party software and can take weeks to correct issues that arise. Unless there is a significant security vulnerability we do not recommend upgrading to the latest version of MAC OS until it has been validated by Citrix.
Read Complete article | |